Optimizing Communication: Discovering the Best VoIP Providers and Phones in the UK

1. KrispCall

KrispCall is a versatile VoIP provider that caters to various industries, including small businesses, ecommerce, healthcare, and travel companies. It is also ideal for freelancers, tech teams, sales teams, and marketing teams.

Key Features

• Integrations with CRM systems: Seamlessly connect with platforms like HubSpot CRM, Pipedrive, Zapier, and Zendesk.
• Automated call handling: Reduce manual work and provide quicker solutions for customer queries.
• Call analytics and reporting: Gain insights into call data to track performance and make informed decisions.
• Voicemail to email: Convert voicemails into audio files that can be easily shared via email.

Pros

• Virtual receptionist
• Sales call recording
• Live call monitoring
• VoIP softphone

Cons

• Incompatible with Linux systems
• Limited problem-solving capabilities

Pricing

KrispCall offers excellent call quality and features that let you handle personal and business calls through a user-friendly dashboard.

2. 8x8

8x8 is a top choice for businesses seeking a reliable VoIP phone system. It offers global coverage, making it ideal for international clients. With 8x8, you can share contacts and conduct video conferences with up to 500 participants.

Features

• Third-party integration
• Team Chat
• Live customer support

Pros

• Unlimited calls to at least 14 countries
• Access to many popular integrations
• Utilize chat rooms and messaging for seamless collaboration

Cons

• The more advanced the service, the higher the price
• Pricing and setup are better suited for big companies, not small businesses

Pricing

8x8 is a great option for businesses that need a robust VoIP system with extensive features and international reach.

3. Mitel

Mitel is one of the leading cloud-based VoIP service providers in the UK, enabling unified business communications from almost anywhere via a stable Internet connection. Apart from its edgy features, this VoIP service provider offers an email and SMS tool suite that enhances your customer experience.

Features

• Call screening
• Call conference
• Escalation management
• Call floater

Pros and Cons

Pros:

• Mitel is highly stable, reliable, and secure.
• This business VoIP system offers high-quality audio.
• It provides 99% uptime.

Cons:

• Mitel is difficult to navigate and may take more time.
• It takes time to set up and implement.

Pricing

Mitel's cloud-based solutions enhance call center operations through scalability, flexibility, and cost savings, enabling remote work and real-time updates.

4. Microsoft Teams

Microsoft Teams is a top choice for VoIP phone systems in the UK. Many companies are already familiar with Microsoft as a VoIP service provider, and more are using it for voice too. However, it’s not perfect – it can be expensive, and the support isn’t good.

Features

• Integration with Microsoft ecosystem
• All-in-one solution for team and project management
• Easy collaboration with features like chat, video conferencing, and real-time file sharing

Pros

• No additional cost for Microsoft 365 users
• Features like file search, backup, and collaboration
• Helpful bots

Cons

• Complex for small businesses
• Limited flexibility
• Cost may be higher compared to the competitors

Pricing for Business Plan

Microsoft Teams offers an all-in-the-cloud voice solution for teams users, making it a comprehensive choice for businesses looking to streamline their communication and collaboration efforts.

5. GoTo Connect

GoTo Connect is a versatile VoIP provider that offers a range of features to enhance business communication. It integrates seamlessly with over 100 CRM systems, making it a powerful tool for sales and customer service teams.

Key Features

• Unified Communication: Combines voice, video, and messaging into one platform.
• CRM Integrations: Works with popular CRMs like Salesforce, HubSpot, and Zoho CRM.
• Scalability: Suitable for businesses of all sizes, from small startups to large enterprises.
• Reliability: Ensures high-quality calls with minimal downtime.

Benefits

• Enhanced Productivity: Streamlines communication, allowing teams to collaborate more effectively.
• Cost-Effective: Offers competitive pricing plans that can fit various budgets.
• Customer Support: Provides excellent support to help businesses get the most out of their VoIP system.

GoTo Connect is an excellent choice for businesses looking to improve their communication infrastructure. Its wide range of features and integrations make it a standout option in the VoIP market.

6. RingCentral

RingCentral is a top choice for VoIP providers in the UK, known for its unlimited calls across Canada and the USA. Its user-friendly dashboard and tools make it easy for new users to get started. RingCentral is suitable for both small and large businesses looking for a new VoIP phone system.

Features

• Multi-device usage
• Call log reports
• Document sharing
• Analytics for IT administrators

Pros

• Modern communication capabilities like video conferences and screen sharing
• High-quality audio and video calls
• Streamlined collaborations and communications

Cons

• No CRM integration in the basic plan
• No support for the base plan

Pricing

RingCentral is a popular and affordable VoIP provider, offering cloud-based solutions ranging from all-in-one team messaging to high-definition video calls.

7. Zoom

Zoom is a well-known VoIP phone system in the UK. It's easy to use, affordable, and offers global coverage. The platform combines all your communication tools in one place, including meetings, chat, phone, and more.

Features

• Multi-language support
• Online webinars
• Advanced analytics monitoring dashboard
• Call queues

Pros

• Easy to set up
• Runs smoothly even with a slow connection
• Capability to connect with Zoom products

Cons

• Lack of customer support
• Only 40 minutes for a virtual meeting
• Privacy issues

Pricing

Zoom One is an affordable VoIP solution with a gentle learning curve, making it ideal for beginners.

In summary, Zoom is a versatile and user-friendly VoIP provider that can meet the needs of both individuals and businesses.

8. CallHippo

CallHippo is designed to meet the communication needs of startups and small businesses. It is recognized as one of the best business VoIP providers. CallHippo reviews highlight its powerful and easy-to-use virtual phone system.

CallHippo is accessible for both web applications and mobile-based apps. It empowers sales, marketing, and support teams to engage in global calls.

Features

• Internal call transfer
• Multiple simultaneous calls
• IVR and dial groups
• Real-time reporting

Pros

• Quick and easy setup process
• Impressive customer support with a fast response in the chat
• Cost-effective solutions

Cons

• Lack of attention to detail issues
• Sometimes connections drop

Pricing

CallHippo is a great choice for small businesses looking for a reliable and affordable VoIP solution.

9. Nuacom

Nuacom is a phone system and cloud service that enhances communication, especially for customer support in businesses. With excellent customer reviews and affordable prices, Nuacom stands out as one of the best business VoIP providers.

Features

• Smart call transfer and call notes
• Parallel calls
• Ring on announcement
• Desktop notifications

Pros

• Outstanding reviews from customers
• Budget-friendly
• Provide customer support

Cons

• Limited external connection options
• Lack of both inbound and outbound feature
• Security issues

Pricing

Nuacom simplifies communication for businesses of all sizes, ensuring a seamless experience for both large enterprises and small businesses.

10. Aircall

Next is Aircall, a VoIP provider that uses special technology for calls. Companies like Burton, Pipedrive, UNTUCKit, and Lokalise trust and use it. Aircall helps businesses of all sizes by making their work more efficient.

Features

• Easy access and easy integration
• 100+ app integrations
• Virtual call centers
• Shared call inbox

Pros

• It can be set up in a few seconds
• International calling feature
• Can easily be integrated with CRMs like Salesforce and other tools

Cons

• Limited Features
• Confusing Interface
• Call and connection issues

Pricing

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Conclusion

In conclusion, choosing the right VoIP provider in the UK can greatly enhance your business communication. VoIP systems offer many benefits, such as saving money, being flexible, and having advanced features. They also make it easy to grow your phone system as your business gets bigger. By picking the best VoIP provider for your needs, you can make sure your business runs smoothly and stays connected, no matter where you are. So, take the time to find the right VoIP solution and see how it can improve your business communication.

Frequently Asked Questions

What is a VoIP provider?

A VoIP provider offers phone services over the internet instead of traditional phone lines. This can help businesses save money and improve call quality.

Why should I use a VoIP provider in the UK?

Using a VoIP provider in the UK can lower costs, improve call quality, and offer advanced features like call forwarding, voicemail-to-email, and virtual phone numbers.

Can I keep my current phone number with a VoIP service?

Yes, most VoIP providers allow you to keep your existing phone number. You can transfer it to your new VoIP service without any hassle.

Is VoIP cheaper than traditional phone lines?

Yes, VoIP services are usually more cost-effective than traditional phone lines. They often include free long-distance and international calls in their plans.

Do I need special equipment for VoIP?

You don't need special equipment for VoIP. A good internet connection and a device like a smartphone, computer, or VoIP phone are enough.

What features do VoIP providers offer?

VoIP providers offer many advanced features like call forwarding, voicemail-to-email, virtual phone numbers, and integration with other software like CRM tools.